✔ PROCESSING TIME
As you well know, custom elements take a long time to complete. I will make every effort to ship your item as soon as possible. Our current delivery time is approx. 5 to 7 days, but this may vary depending on our current workload. Add 2 to 3 additional days for delivery to Canada.
✔ LAST MINUTE ORDERS
If you need an order earlier than our current processing time, please contact us BEFORE the purchase, for the availability of urgent orders. Please do not order a sign and leave a note in the "notes to the seller" section, telling us that you need your order sooner than the expected processing time. We are not able to read all the notes we receive because we are working on orders.
** ALL ** the communications will be made by email, not on social networks because I rarely check them and it is very difficult for me to follow the requests, etc.
✔ ** NOTICE: If all required information is not included in your order, the processing time is delayed. Make sure to put ALL the required custom information at the checkout. Failure to do so will result in a delay in processing your order and shipping it on time.
If you need to cancel an order, please contact us as soon as possible. No refund will be made if an order is already started / completed.
✔ DELAYS OF DELIVERY
We ship with Canada Post or the carrier of our choice, but we do not guarantee delivery in 2 to 3 days. Most orders do it on time, but sometimes a package is delayed for unknown reasons. If we have fulfilled our obligations on our side and in case the carrier delays your order, there will be NO refund, store credit, etc. Please note that if your order indicates "Delivered" with USPS or Canada Post, declare that you have not received it, no refund will be granted. You will need to follow up with the carrier for the lost package.
PLEASE NOTE: If an order is returned to us because the parcel could not be delivered to the address you provided, you, the customer, will have to reimburse the shipping costs so that the request is returned to the correct address. address.
✔ Shipping address
Your order will be shipped to the address you provided. If you want your order to be shipped to another address, please change the shipping address when ordering. If you are unable to change the correct address when placing your order and you send us a message with the correct address, we will do our best to insert the correct address, but we can not guarantee it.
✔ SHIPPING METHOD
In order to keep your shipping costs as low as possible, we ship via Canada Post or the carrier of our choice.
✔ PACKET MONITORING
You will receive an automatic email with your tracking number when your order is shipped.
Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if any)
Only items with regular prices can be refunded. Unfortunately, reduced items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to email@example.com and send your article to: 269 Hallé Road, Brigham, QC, j2K4J7, Canada.
If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return a product, you must mail it to: 269 Hallé Road, Brigham, QC, J2K4J7, Canada.
You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you ship an item with a value greater than $ 75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not warrant that we will receive the item you return.
✔Colors - Please note that colors may be slightly different on the final product as they appear on your computer screen. Every effort has been made to accurately represent the colors on our behalf. The brightness, resolution, and position of the screen may lighten or darken the colors in the image. Unfortunately, we will not be able to replace or exchange an item if the color is not "exactly" as you thought.
✔Fonts - Please understand that each font has different characteristics and that some letters may not be identical to what you write. This is not a mistake and we will not replace an item because of the font features. Thank you for your understanding.
✔Events - Events will be sent on request only. If no proof is requested on the order, we will complete the article with your information in the style indicated in the list. If you receive your order and are not satisfied with a font or layout and have not requested a proof, we will not replace your order for free. We offer a discount of 50% on new orders.
✔Once the order has been placed, it is sent directly to the processing. No changes can be made after the order. Changes include, but are not limited to, information (names, date), colors, or shipping information. If you send us an e-mail with a change and the item has not been completed, you can buy another item and cancel the initial sale.
We are sorry to inform you that we are no longer able to send you a photo of the finished product you ordered.
Occasionally, a customer may misspell a name or give an incorrect date on their order. We are often asked if we can solve this problem if the article is returned to us. The short answer is "maybe", however, it is generally more difficult to correct an item than to create a new one. For this reason, we offer a discount to cover the cost of buying a new item. Please contact us to receive the discount code if you need to order again due to an error on your order.
By placing an order, you agree to these policies.